Privacy Policy — How Kecino Keeps Your Data Safe

Kecino (kecino.fun) is a trusted online gaming platform for players in Bangladesh. We understand that when you visit our site, you're entrusting us with your personal information — and protecting that trust is our responsibility.

This Privacy Policy ("Policy") applies to kecino and all of its services, apps, and websites. It is in effect whenever you register, play games, make a deposit, or simply browse kecino.

Reading this policy will tell you what data is collected, why it is collected, how long it is kept, and what rights you have. If you have any questions, feel free to reach out to our support team at any time.

Kecino only collects information required to deliver our services. Collecting unnecessary data goes against our policy. Information is gathered from three main sources.

• Information provided at registration is collected directly from you.
• Browsing behavior data is collected automatically through cookies and tracking technologies.
• Transaction confirmation data is received from third-party payment gateways.
• Copies of government-issued ID may be collected for KYC verification.

Kecino uses collected data only for specific, legitimate purposes. No data is sold or used for any other commercial purpose without user consent.

• Account Management: To manage registration, login, profile updates, and account security.
• Payment Processing: To process deposits and withdrawals securely and to prevent fraud.
• Customer Support: To resolve your questions and complaints.
• Personalized Experience: To offer game suggestions and deals tailored to your preferences.
• Promotional Communication: To keep you informed about new bonuses and offers (you can opt out at any time).
• Legal Obligations: To comply with local and international laws and to report to relevant authorities.
• Responsible Gaming: To detect unusual gaming behavior and offer assistance.

Kecino does not retain data longer than necessary. Once the legal or business purpose has been fulfilled, data is securely deleted or anonymized.

• Account Information: For the lifetime of the account and a minimum of 5 years after closure.
• Financial Transaction Details: A minimum of 7 years, in accordance with anti-money laundering laws.
• KYC Documents: Retained for up to 5 years after account closure.
• Communication History: Support tickets and chat logs are retained for up to 3 years.
• Marketing Information: Unsubscribing will remove you from the mailing list immediately.

Kecino never sells your data. In certain specific circumstances, limited information may be shared with trusted third parties — always under strict data security agreements.

• Payment Processor: Relevant financial information is shared to process transactions.
• Identity Verification Service: With trusted verification partners for the KYC process.
• Law Enforcement Agencies: Under court order or legal obligation.
• Fraud Prevention Service: To detect and prevent fraudulent activity.
• Game Software Provider: Minimal technical data required for game operation.

The kecino.fun website uses cookies and similar technologies to enhance your browsing experience and ensure the site functions properly. Cookies are small text files stored on your device.

• Essential Cookies: Required for login sessions and security — disabling these will prevent the site from functioning.
• Performance Cookies: Analytics data is collected to understand which sections of the site are most visited.
• Functionality Cookies: To remember your preferred language, theme, and settings.
• Targeting Cookies: To show you relevant promotions based on your interests.

You can manage cookies at any time through your browser settings. Keep in mind that disabling essential cookies may affect certain site features.

Kecino believes every user should have full control over their personal data. You can exercise any of the rights below by contacting our support team.

Kecino strictly does not provide services to anyone under 18. We do not knowingly collect any personal information from minors.

• Age is verified at registration and users under 18 are not permitted to create an account.
• If we become aware that any data has been inadvertently collected from a minor, it will be deleted immediately.
• If parents believe their child is using kecino, please contact our support team immediately.

Kecino uses industry-leading security technology to protect your data, with a dedicated security team monitoring our systems around the clock, 24 hours a day.

• SSL/TLS Encryption: All data transfers are secured with 256-bit SSL encryption.
• Two-Factor Authentication (2FA): An added layer of security for your account.
• Firewall Protection: An advanced firewall system blocks unauthorized access.
• Regular Security Audits: Regular system audits are conducted by independent third-party experts.
• Data Masking: Sensitive information such as payment card numbers is partially masked.
• Access Controls: Only authorized personnel have access to specific data.

Kecino may update this Privacy Policy from time to time — due to legal changes, new services, or security improvements. We will always notify you when changes are made.

• The "Last Updated" date at the top of this page is always kept current.
• For significant changes, advance notice will be sent to your registered email address.
• A notification about the changes will be shown when you log in to the platform.
• Continued use of the service after any changes will be considered acceptance of the updated policy.

For any privacy questions, concerns, or rights requests, please contact our dedicated Privacy Team. We typically respond within 72 hours.